Subscription Agreement

1.1 This agreement is between Coffee & Deals, the operator of coffeeanddeals.in ("Coffee & Deals", "we", "us"), and the person or business that creates an agency account ("the Agency", "you").

1.2 The person who signs up confirms they are at least 18 years old and are authorised to accept this agreement on behalf of the Agency. Every person the Agency later adds as a user ("Staff User") must follow this agreement, including the Acceptable Use rules in section 8.

1.3 By ticking "I agree", you accept this agreement. We keep a record of that acceptance (section 16).

2.1 Coffee & Deals provides an online real-estate CRM, an optional property website, and related tools (the "Service") on a subscription basis. You receive a right to use the Service; you do not buy the software.

2.2 Some features are optional paid add-ons — for example WhatsApp in the CRM, WhatsApp staff alerts, the AI assistant, your own domain and extra storage. Add-ons are priced separately.

2.3 We may improve, change or retire features from time to time. We will not remove a core feature you are paying for during a paid period without reasonable notice.

3.1 New agencies may receive a free trial (currently 15 days). A trial starts when we approve the account. We may decline or end any trial.

3.2 Your plan sets how many people may be active users at one time ("seats"). One login may not be shared by several people.

3.3 You can move to a larger plan at any time from Plan and billing in the CRM. The extra seats start straight away, and you pay the difference between the two monthly prices for the days left in the period you have already paid for. The amount is shown before you pay. From the next renewal the larger plan's price applies.

3.4 You can move to a smaller plan at any time. It takes effect from your next renewal; the seats you have paid for stay available until then, and nothing is refunded for the current period. If more people hold seats than the smaller plan allows, the Agency admin chooses who keeps access. Those who are removed lose access when the admin confirms; their accounts are switched off, not deleted, and their open leads, follow-ups, site visits and calling data move to the admin, while their past records stay.

4.1 Fees are as shown on our pricing page or as agreed with you in writing, and are exclusive of GST, which is added at the applicable rate.

4.2 Subscriptions are paid in advance for the period chosen (monthly, quarterly, yearly or as agreed). You can pay each period yourself online, or turn on Autopay (4.5) so each month is paid automatically. Without Autopay, nothing is charged automatically: the plan continues only when you pay for the next period.

4.3 If a payment is not received by its due date, we may send reminders and, after 7 days, suspend access until it is paid. Suspension does not delete your data (section 13).

4.4 Fees already paid are non-refundable, except where the law requires otherwise, as set out in our refund and cancellation policy, or as we agree in writing. Launch and promotional prices apply for the period stated with the offer.

4.5 Autopay. Autopay is optional. To turn it on, the Agency admin approves a recurring payment mandate (UPI AutoPay or card) through our payment partner, Cashfree Payments. By approving it you authorise us to charge, each month, the price of the plan you are on at that time, up to the maximum amount per charge shown when you approve the mandate. In particular:

• We raise each month's charge a few days before your paid period ends. Your bank or UPI app sends you a notice before the money is taken.
• If you change plan, the next charge follows your new plan's price. A charge never exceeds the maximum you approved; a higher amount needs a new approval.
• When a paid period is running, approving the mandate costs ₹1, which is refunded. When none is running, approving it pays your first month.
• If a charge fails, we tell the Agency admin in the CRM, and you can pay that month yourself. Section 4.3 applies to a month that is not paid.
• You can turn Autopay off at any time from Plan and billing in the CRM, or from your UPI app or bank. Nothing more is charged after that. Cancelling your subscription (section 13) also turns Autopay off.
• Card and bank details are handled by Cashfree Payments. We never see or store them.

4.6 A receipt is emailed to the Agency admin after every online payment, and all payments and receipts are available under Plan and billing and My account in the CRM.

5.1 Each plan includes a storage allowance for uploaded files such as photos and PDFs:

5.2 Uploaded photos and PDFs are compressed automatically. When the allowance is full, new uploads pause until you delete files or buy extra storage. Existing files are never deleted because storage is full.

5.3 The Service is for running a real-estate business. Storing unrelated files, or using the Service in a way that places an unusual load on our systems, is not permitted.

6.1 You own your data. Everything you or your Staff Users put into the Service — leads, customers, listings, notes and files ("Agency Data") — belongs to the Agency.

6.2 You allow us to store and process Agency Data only to provide the Service to you, to keep it secure, to back it up, and to give you support when you ask for it.

6.3 We do not sell Agency Data, and we do not show one agency's data to another agency.

6.4 Under India's Digital Personal Data Protection Act, 2023, for the personal data of your customers and contacts, the Agency is the Data Fiduciary and Coffee & Deals acts as the Data Processor on its behalf. You are responsible for having a lawful basis, such as consent, to collect and use that data — including any phone lists you upload for calling.

6.5 We use reasonable technical and organisational measures to protect Agency Data, including encryption in transit, access controls that keep each agency's data separate, and regular backups.

7.1 We collect the details you give at sign-up (name, designation, date of birth, contact and business details) and the usage information needed to run, secure and bill the Service. We use them only for those purposes and to contact you about your account.

You and your Staff Users must not use the Service to:

• send spam, or call or message people in breach of TRAI / DND rules or without the consent the law requires;
• upload phone or contact lists that were obtained unlawfully, or that you do not have the right to use;
• publish false, misleading or illegal property listings, or listings you are not authorised to market;
• upload content that is unlawful, infringes someone else's rights, or contains malware;
• try to access another agency's data, test or break our security, or overload the Service;
• resell the Service or give access to anyone outside your agency without our written agreement.

We may remove content or suspend accounts that break these rules.

9.1 Some features connect to services we do not control — for example WhatsApp, SMS providers, email providers and map services.

9.2 The WhatsApp connection uses an unofficial gateway, not WhatsApp's official Business API. WhatsApp may limit, restrict or ban a number connected this way, particularly when it is used for bulk or unsolicited messages. You use this feature at your own risk, and we are not responsible for any restriction or ban of your number, or for messages that are not delivered.

9.3 Third-party services are subject to their own terms.

10.1 Coffee & Deals is a technology service provider only. We provide the software through which the Agency runs its own business. We do not source, buy, sell, verify or contact any lead, customer, sub-broker, vendor, employee or other person on the Agency's behalf, and we are not a party to any communication or transaction between the Agency and any such person.

10.2 Before any personal data of another person is entered into the Service, the Agency must have obtained that person's free, specific, informed and unambiguous consent, or have another lawful basis permitted by applicable law. This applies to every category of person, including:

• customers, prospective buyers and tenants, and property owners;
• sub-brokers, channel partners and references;
• vendors, service providers and other business contacts;
• employees and Staff Users of the Agency; and
• any list of names or numbers used for calling or messaging, including cold-calling data, whether compiled by the Agency or obtained from anyone else.

10.3 That consent must cover (a) the collection and storage of the person's data, (b) its processing through the Service, and (c) each way in which the Agency will communicate with them — including telephone calls, SMS, WhatsApp, email, and automated or scheduled messages such as reminders, alerts and greetings.

10.4 The Agency is not required to upload records of consent to the Service. The Agency must, however, keep those records for as long as the law requires, and must produce them promptly when asked by Coffee & Deals or by any regulator, court or other competent authority.

10.5 Every communication with a customer, sub-broker, vendor or any other person — whether sent by hand or automatically through a feature of the Service — is made by the Agency, in its own name and from its own accounts and numbers, and is the Agency's sole responsibility. The Agency is responsible for complying with all laws that apply to it, including the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000 and the rules made under it; the Telecom Regulatory Authority of India's regulations on commercial communications (including the Do Not Disturb / National Customer Preference Register rules); the Real Estate (Regulation and Development) Act, 2016; and consumer-protection law — and with the terms and policies of every third-party service it uses, including WhatsApp and Meta, telecom operators, and SMS, email and payment providers.

10.6 Coffee & Deals is not responsible or liable for any act, omission, content, communication or use of data by the Agency or its Staff Users that is not permitted by the laws of India, by any direction of the Government of India or another competent authority, or by the rules of any third-party service. If any claim, complaint, penalty or proceeding is brought against Coffee & Deals arising from such conduct, or from the absence of a valid consent, the Agency will defend and compensate Coffee & Deals under section 12.4.

10.7 When a person withdraws consent or asks not to be contacted, the Agency must stop contacting them and correct or delete their data in the Service without undue delay.

11.1 We aim to keep the Service available at all times but do not guarantee it will be uninterrupted or error-free. Planned maintenance is done at quiet hours where possible.

11.2 Support is available by email at info@coffeeanddeals.in, Monday to Saturday, 10 am to 7 pm IST.

12.1 The Service is provided "as is". We do not promise any particular business result, number of leads or sales.

12.2 To the extent the law allows, we are not liable for indirect or consequential losses, including loss of profit, business, deals or goodwill.

12.3 Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim.

12.4 You will compensate us for losses caused by your breach of section 8 or section 10, or by unlawful use of personal data you put into the Service.

13.1 You may cancel at any time from Plan and billing in the CRM, or by writing to us. Cancellation takes effect at the end of the current paid period: your team keeps full access until then, nothing renews, and Autopay, if on, stops at once with no further charges. You can resume before the period ends.

13.2 We may suspend or end your account for non-payment (section 4.3) or a serious breach of this agreement, with notice where reasonable.

13.3 After cancellation or termination, your data is kept for 30 days, during which you may ask us for an export (leads, customers and listings as spreadsheets; files on request).

13.4 After 90 days from cancellation we may permanently delete Agency Data, except records the law requires us to keep, such as invoices.

14.1 We may update this agreement. We will tell the Agency admin in the CRM before a change takes effect, and the admin will be asked to accept the new version at their next sign-in. If you do not accept, you may cancel under section 13.

15.1 This agreement is governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction.

15.2 Grievance Officer (Digital Personal Data Protection Act, 2023): Coffee & Deals, info@coffeeanddeals.in. We acknowledge complaints within 48 hours.

15.3 If any part of this agreement is found unenforceable, the rest continues to apply.

16.1 When you accept this agreement we record: the person and agency accepting, the version accepted, a fingerprint of the exact text, the date and time, the IP address and the device or browser used. This record is kept for the life of the account and 8 years after, and is available to you on request.